The HVAC industry is all about providing comfort and temperature control to both residential and commercial properties. It's a vital service that helps people stay comfortable, safe, and productive. As an HVAC business, it's essential to have a range of resources to ensure you are providing the best possible service to your customers. One of these resources is music and message on hold.
HVAC music and message on hold provides a number of benefits for the HVAC industry, including:
Overall, music and message on hold marketing can be a valuable tool for the HVAC industry. By building trust, improving customer satisfaction, enhancing the brand, upselling and cross-selling services, and providing information, HVAC music and messaging on hold can help to improve the overall experience for your customers. By incorporating music and messaging on hold into your business, you can create a more professional and efficient experience for your customers and help to set your business apart from the competition.
www.OnHold.com/HVAC | 1-888-321-8477
#OnHold #HVAC #MusicOnHold #Heating #Cooling #Marketing
When your dental practice adds a new dentist, whether due to practice growth or transition of management or ownership, it can be confusing and worrisome for your patients. They have questions about the dentist’s qualifications, background, and specialties. In addition to postcard, newsletter, social media, or email introductions, introduce a new dentist to patients with custom auto-attendant greetings and music on hold messages. If appropriate for your practice, this can be done with a little humor (“Dr. Anna loves to watch home improvement show to learn new drilling techniques.”) or can tell a bit about the dentist’s hobbies (“In her free time, Dr. Carolyn loves to hit the links. If you see her out there, be sure to avoid her slice.”) or about the dentist’s education, background, their family, or any information that will help familiarize patients with their new dentist. And it doesn’t stop with your practice team. This Is also an ideal way to introduce new products or services to your patients.
Contact the Dental Marketing Experts at www.OnHold.com/Dental or 1-888-321-8477.
A tip from the experts at OnHold.com – call and listen to your own dental practice music on hold marketing. Is it outdated? Are you promoting services or dentists no longer part of your practice? Contact us for help!
#OnHold #Dental #MusicOnHold #Dentist #Marketing
What is your marketing on hold mood?
Are you lost in the shuffle with your current on hold marketing provider? Our team recognizes that every one of our clients are equally important - whether you are a multi-location dental practice, small hair salon, or thousand-plus spa franchise, you deserve the same outstanding level of service & support. Your dedicated account coordinator will work with you from development of your message on hold script to finished customized audio marketing production to ensure your music on hold message program surpasses your expectations! To update your marketing on hold mood, visit OnHold.com or call us at 1-888-321-8477.
OnHold.com | 1-888-321-8477
#OnHold #MarketingOnHold #OnHoldMarketing #MusicOnHold #MessageOnHold #Dental #Salon #Spa
How to upload custom music on hold messages for CallHippo
Sign in to your CallHippo account (web.callhippo.com)
If you have not previously enabled music on hold:
Select “NUMBERS” (left side)
Choose “Call Queue”
Click to enable “Call Queue” (the dot/slider will turn green)
If music on hold is enabled:
Select “NUMBERS” (left side)
Choose “Call Queue”
Choose “Wait Music” (the dot/slider will turn green(
Click on “Music”
Locate the custom on hold audio file provided by www.OnHold.com on your computer
Upload the audio file
Questions? Call www.OnHold.com at 1-888-321-8477!
#OnHold #CallHippo #MusicOnHold #VoIP #Audio #Marketing
We are passionate about creating an exceptional phone experience and believe great phone etiquette isn’t just about answering a call – it’s how you support your callers, ensuring you meet their needs and exceed their expectations. It is vital all your employees know how to capably operate your telephone system: how to place a call on hold and transfer a call to a different extension. Below, our OnHold.com team offers examples of strategies your business can use to enhance your callers’ experience.
Before answering a call, take a second to ensure you are ready to offer your undivided attention to your caller. Set aside whatever you’re working on, take a quick breath, smile, and answer the phone (it’s best to answer by the second or third ring). A caller should always know they are your priority.
When answering a call, be respectful and professional – use a pleasant tone of voice and identify yourself. Treat every caller as you would someone walking through your front door, ensuring every caller feels appreciated.
Throughout a phone call, give the caller your complete focus and repeatedly use their name to create a bond with your caller. Speak in a slow, friendly manner, articulating clearly. Ask if they need anything explained or repeated. Ask “Have we answered all of your questions? Is there anything else we can do for you today?”
If you need to leave a caller to answer another call or look up information, never leave the phone line open. Ask “May I place you on hold for a moment?”, reassuring them you will return shortly. (Learn about custom on hold messaging services at OnHold.com.) If you are unable to answer a question or resolve a problem, transfer your caller to the correct person or offer to research the information and call them back. Use language such as “What a great question! Let me find out for you.” instead of “I don’t know or I’m not sure”.
When closing a phone call, recap any follow-up that is expected by you or the caller. Always thank them for calling (yes, even the difficult callers!) and invite them to call any time they need assistance.
Remember, excellent phone manners are really about respect for your caller and using common sense. A thoughtfully handled phone call creates an intimate connection with your callers, enhancing their overall phone experience, and their opinion of your business.
To learn about custom telephone audio solutions, visit www.OnHold.com or call 1-888-321-8477.
#OnHold #Etiquette #Telephone #MusicOnHold #Authority #Manners
There’s no denying we’re a nation full of people with short attention spans who expect to be entertained. We have little patience for waiting for anything – and even less for waiting in total silence. Are your callers any different? Studies have shown that 70% of callers are put on hold for more than 50% of the calls they make. Most callers in the USA greeted with silence on hold hang up in under 1 minute. Even hearing a little music helps! If callers hear music on hold, they’ll typically wait patiently on hold for 30 seconds longer than callers hearing nothing at all. Callers want to hear something – anything! – while they wait on hold. But most callers prefer to hear something other than music while they wait on hold. This is a prime opportunity for you to market your business services, products, or procedures. Give your callers what they want to hear – a custom music on hold message program from OnHold.com!
www.OnHold.com | 1-888-321-8477
#OnHold #PayAttention #MusicOnHold #NoSilenceOnHold
You’ll need the audio file provided by our studios, and your custom on hold marketing will be playing on your Weave phone system in no time!
We are experienced in creating audio optimized for Weave (and most other phone systems). To add your OnHold.com marketing on hold to your Weave phone system:
A tip from the marketing specialists at OnHold.com – use on hold messages to remind callers to use their medical or dental benefits before the end of the year.
Questions? Visit OnHold.com/Weave or call 1-888-321-8477.
#OnHold #Weave #MusicOnHold #VoIP #AudioExperts
“Started working with OnHold a few years ago and the experience could not be better. It is very easy to work with OnHold as they are extremely professional, courteous, and accommodating. Recently added two more locations with their service and could not be more pleased with the results.” Henry T., BurgerFi www.BurgerFi.com
BurgerFi needed to amplify their music on hold messaging with a company with as equally “ridiculously high standards” as theirs. They found OnHold.com and haven’t looked back. When you need drool-worthy restaurant audio marketing, OnHold.com is your 5-star on hold authority!
To learn more about growing your restaurant – whether quick-serve, fast-casual, pizzeria or fine dining – visit OnHold.com/Restaurant or call 1-888-321-8477.
www.OnHold.com | 1-888-321-8477
#OnHold #BurgerFi #MusicOnHold #RestaurantMarketing #5Star #OnHoldAuthority
Plastic surgeons use custom music on hold marketing to increase revenue by familiarizing patients with lesser-known services such as anti-aging peels, miraDry® sweat reduction, hair loss products and supplements. Easily & effectively generate revenue for your plastic surgery practice with custom auto-attendant greetings and music on hold messaging.
Attending the Florida Plastic Surgery Forum? Ask our plastic surgery marketing experts for your exclusive discount!
www.OnHold.com/Plastic-Surgery | 1-888-321-8477
#OnHold #FloridaPlasticSurgeryForum #MusicOnHold #FSPS #PlasticSurgery #PlasticSurgeon
When your callers pick up that phone and dial your number, they are calling YOU. YOUR office. YOUR staff. Yes, they want to find out about the products and services you offer, but once you answer their call, it’s all about YOUR own brand. Why did they call YOU instead of your competition? Why did they pick up the phone instead of just googling your products? What makes YOU special, and your service unique? Many businesses sell the same products and have the same information available from manufacturers, and many doctors provide the same services. Your callers are looking for the personal attention and care that only you provide. When they wait briefly on hold, the program they hear should remind them that they are still connected to and waiting for that special, personal attention and care. Make sure your music on hold program is more than just a commercial for your products and services. Use that on hold time to reassure your caller they are waiting for the kind of personal service that made them call YOU, with a custom music on hold marketing program from OnHold.com.
www.OnHold.com | 1-888-321-8477
#OnHold #MusicOnHold #PersonalService #CustomerService #Marketing #Brand
You might think OnHold.com is in the business of producing and selling audio. Commercial audio is our product, but our business is about much more. At OnHold.com, we’re in the business of providing an excellent customer experience while we satisfy a vital and often overlooked aspect of your business – targeting your message to the captive audience you have on hold. We’re here to help you every step of the way – from helping you choose the right level of service, to developing scripts for your phone greetings and on hold programs, to helping you select appropriate voices and music, to the fulfillment of your productions. We’ll guide you in loading your programs and, of course, in making changes to your programs and greetings when you need them. We’re more than just an audio producer - we’re your marketing partner, and from the first moment you pick up your phone to call us for service, we take that responsibility very seriously. We know that once we deliver your greetings and programs, they will often be the first things your customers and clients hear – and they create that all important first impression for your company. In a way, it’s a sacred trust – you are inviting us to market your business and products. That’s why it’s a big part of our job here to care about you and your business - not just what we produce for your phone system. Our job for you isn’t done when the audio is delivered – that’s just the beginning of our customer experience with you. And we do it all with a 100% satisfaction guarantee. That’s the real business of OnHold.com!
www.OnHold.com | 1-888-321-8477
#OnHold #CustomerExperience #MusicOnHold #CustomerSupport #Audio #Marketing
HVAC companies use custom music on hold marketing to increase revenue by promoting their service plans and engaging their plumbing, heating, ventilation, and air conditioning callers.
HARDI members – heat up your on hold with an exclusive custom audio marketing discount! Visit www.OnHold.com/HVAC or call 1-888-321-8477.
“OnHold.com made it easy and painless to create a professional on-hold recording. I would highly recommend!” Rachel Brown, Texas Ace Heating & Air
#HARDI #OnHold #HVAC #MusicOnHold #Marketing #Heating #Ventilation #AirConditioning
A music on hold quick tip from the experts at OnHold.com: It’s important to regularly update your music on hold messages to ensure fresh audio content for your callers and improve your opportunities to increase revenue.
www.OnHold.com | 1-888-321-8477
#OnHold #MusicOnHold #QuickTip #OnHoldMessages
Use your on hold time to make sure your veterinary clinic callers are aware of the state-of-the-art technology and therapies you have available to diagnose and treat their beloved pets.Read Now
Humorist Will Rogers said, “I have always felt the best doctor in the world is the veterinarian. He can't ask his patients what is the matter — he's got to just know.” Maybe your pet patients can’t tell you what’s wrong – but since Will Rogers’ time, advances in veterinary medicine and technology make knowing a whole lot easier. When a pet parent is on hold for your staff, why not use your on hold time to bring them up to date on the technology you have to offer? They’re worried and mystified by their pet’s strange symptoms and behavior, and they’ll be reassured knowing that you have the latest veterinary bells and whistles at hand to find out what’s wrong. Will Rogers also said, “You know, everybody is ignorant - only on different subjects.” Use your on hold time to make sure your veterinary clinic callers aren’t ignorant about the state-of-the-art technology you have available to diagnose and treat their beloved pets.
www.OnHold.com/Veterinary or 1-888-321-8477
#OnHold #Veterinary #MusicOnHold #Veterinarian #SoundAdvice
In your office, likely in a server room or utility closet, is the “brain” (cabinet) of your NEC SV8100 phone system. This may be mounted in a rack, on a shelf or on the wall.
On the cabinet is a port labeled “BG/MOH”– this is where you’ll connect the OnHold.com on hold player. The on hold player includes an audio cable and a small adapter piece. You may need to connect the adapter piece to one end of the audio cable if the audio cable does not securely fit into the “BG/MOH” port, which will then connect to the “BG/MOH” port on the phone system. The other end of the audio cable will connect to the back of the on hold player, to the 600Ω output.
You’ll need to attach the power cord to the on hold player & insert the USB drive into the front of the player. On the back of the on hold player is a “Volume” knob – we recommend the “5” setting to start. It’s best to call your main phone number from another phone to listen to the audio playing on hold & adjust the phone line volume if needed. If you wish to preview the audio playing from the on hold player, press the red “Speaker” button on the front of the player – bear in mind the speaker has a fixed volume, and cannot be adjusted.
Questions? Give OnHold.com a call at 1-888-321-8477 or visit www.OnHold.com/NEC-SV8100.
#OnHold #NEC #SV8100 #PhoneExperts #AudioExperts #MusicOnHold
“Excellent service with prompt results. Could not have been any easier to setup.”
Gregory Bach, Bach Veterinary Clinic www.BachVet.com
Veterinary clinics have enough to handle with scheduling & changing appointments, treating clients and dealing with their humans, medicine, nutritional guidance – we don’t have to tell you how busy you are! What we will do is help improve your call flow and keep callers engaged while on hold. Provide information about your clinic policies & procedures while promoting your grooming or boarding services, web store and mobile app. Calm anxious callers with a welcoming phone experience.
Hear samples of veterinary music on hold at www.OnHold.com/Veterinary – be sure to request your free demo!
Not sure the capabilities of your phone system? Give the veterinary marketing experts at OnHold.com a call at 1-888-321-8477!
#OnHold #Veterinary #MusicOnHold #Veterinarian #Marketing #PhoneExperts #Review #5Stars #GoogleReview #VeterinaryReview
You’ll need the music on hold audio file and on hold player provided by OnHold.com. Your custom on hold marketing will be up & running with your X-BLUE X-16 phones in no time!
Plug the OnHold.com music on hold player into the music on hold jack on the back of the X-BLUE communications server. The input jack is found between the line 1 jack and the INIT switch. It is a standard ⅛ inch mono audio jack. A patch cable may be required to go between the audio player and the X-16.
From the X-BLUE X-16 phone:
Press the Program Button on the phone
Scroll to System Setup
Use the Navigation Buttons next to the display to scroll up or down
Press Enter (the center navigation button next to the display)
Dial the setup password (#### is default) and press Enter
Scroll down to Music Source and press Enter
Select External, then Program Button to save
You’re ready to play your OnHold.com custom marketing on hold to every caller on your X-BLUE X-16 telephones!
Questions? Give the experts at www.OnHold.com a call at 1-888-321-8477.
#OnHold #XBlue #MusicOnHold #Experts
Music on hold marketing creates a positive, enjoyable caller experience!
A marketing on hold program is far more than boring, staid “Thank you for holding, your call is important to us…” on hold messages. Custom on hold marketing occupies, instructs, and educates your callers. Whether you want a fun, lighthearted on hold program or a more formal production on hold, a professional audio studio will create the right on hold experience for your callers.
Not sure how to start? Call 1-888-321-8477 or visit OnHold.com to learn more! Nobody knows on hold like OnHold.com!
#OnHold #MusicOnHold #AudioStudio #OccupyCallers #InstructCallers #EducateCallers #Marketing
To get started, you’ll need the music on hold player provided by OnHold.com.
From the base phone (models SB67138 or SB67158):
You’re ready to play your OnHold.com custom on hold to every caller via your AT&T SynJ SB67138 or SB67158 phone!
Questions? Call OnHold.com at 1-888-321-8477!
#OnHold #MessageOnHold #MusicOnHold # #AT&T #SynJ #SB67138 #SB67158
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