It’s always nice to bask in the glow of your clients’ compliments, but when a client is hard to please or complains, how do you view that client? Let’s be honest. Even in passing, have you ever fallen victim to thinking of your hard won, valued client as – a pain? It’s easy to become defensive and leap to all the reasons why you’ve already done your best, and to grumble that the client should appreciate your fine effort on their behalf. But a hard to please or complaining client offers something special to a business – a passion for the product or service that you provide. A client who complains is disappointed. They see the true value in your business, and they want the very best you have to offer. They are willing to push you to the next level to get what they deserve. The next time a client is hard to please or complains, look for their passion beyond your frustration or pain, and thank them. They’ve given you an opportunity to grow your business to the next level.
While we’re discussing how you treat your clients, think about their phone experience. When they call your business, are they properly greeted, calmed & engaged while on hold? If not, you need to visit www.OnHold.com or call 1-888-321-8477 today.
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Long hold times with silence or bland music can leave callers frustrated and unhappy. This is where the OnHold.com team steps in. OnHold.com is a leading provider of custom music on hold messaging solutions that enhance the call waiting experience for businesses and their customers.
OnHold.com has reimagined the concept of waiting on hold by creating innovative and customized music on hold messaging. Instead of subjecting callers to monotonous elevator music or silence, OnHold.com helps businesses transform the call on hold time into a valuable marketing opportunity. Through professionally recorded messages, businesses can engage, inform, and entertain callers while they wait.
One of the key strengths of OnHold.com is the ability to create custom music on hold solutions tailored to the specific needs of a business. Whether a small local business or a multinational corporation, OnHold.com has a range of packages and options to fit every budget and requirement.
OnHold.com's team of skilled scriptwriters work closely with their clients to develop compelling and informative messages that align with their brand identity. By incorporating unique selling points, promotions, or sharing noteworthy industry facts, these messages keep callers engaged and foster a positive image of the company.
Time waiting on hold can be turned into an opportunity to reinforce a company's brand image and principles. OnHold.com understands this and offers businesses a means to share their story, highlight accomplishments, or emphasize their commitment to service. This not only builds trust and credibility but also provides callers with a sense of reassurance that their call is important and being handled professionally.
Furthermore, OnHold.com enables businesses to maximize upselling opportunities. While callers are on hold, carefully crafted messages introduce new products, special offers, or inform them about additional services they might not be aware of. This strategic use of on hold messages can significantly increase revenue and customer engagement.
The telephone audio solutions from OnHold.com seamlessly integrate with most phone systems and services. Whether it's a traditional PBX or KSU or a cloud-based VoIP system, OnHold.com can help.
OnHold.com offers businesses a fully customized music on hold messaging solution. By transforming idle on hold time into an engaging and informative experience, OnHold.com helps companies reinforce their brand image, increase customer satisfaction, and maximize revenue. In a time where customer experience is vital, OnHold.com provides an effective and cost-efficient way for businesses to leverage customer interaction. With customized solutions and seamless integration, OnHold.com is leading the way for a new era of call waiting.
For your own complimentary custom on hold demo, visit www.OnHold.com or call 1-888-321-8477!
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At OnHold.com, we’ve stayed with you for the past few months as we all have risen to the challenges presented by the COVID-19 outbreak. We’re happy to report that many of our clients have taken the time to let us know how much they appreciate our help and continued support. Richard from Rio Grande City Pediatric Dentistry says we provide an excellent product backed by a group of dedicated professionals who will not stop until everything is perfect. Robert Greenstein of Greenstein and Milbauer says he is very pleased, because we worked quickly and did a great job. Bill Sargent at Exteriors USA says he had a perfect experience with a great bunch of knowledgeable individuals to assist with creative voice on hold messages. Periodontist Dr. Juliana Yun reports that our customer service is excellent, and the on hold message is great for her patients as well. Celeste at Utah Valley Oral and Maxillofacial has been a customer for ten years – and she says they are very satisfied with our work and our wonderful customer service. Dr. Dalinda Canela-Pichardo at Canela Dental says that on hold service is a great tool for her practice – and says our service is wonderful, and our customer service is exceptional. Thanks to all of our clients for the five star reviews – you made our day!
OnHold.com | 1-888-321-8477
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