Your bank or credit union has likely experienced a surge in phone calls in recent weeks due to the Coronavirus COVID-19 pandemic. Individual and business customers are calling with questions about your hours, services, fee waivers, deferred payments, loan options and investment advice. A customized auto-attendant, also called a greeting, and a messaging on hold program will reinforce your ability to handle all aspects of your customers’ financial needs during these extraordinary times.
A custom auto-attendant program designed for financial institutions, in addition to offering banking specifics, will direct callers to your appropriate specialist and encourage customers to use your mobile and online banking services. From the beginning of the caller experience, you need to inspire confidence in your institution to support your customers, no matter the financial transaction.
The time a caller is on hold with your financial institution is critical in establishing an empathic, supportive, consistent experience. Reassure callers that you’re prepared to advise them in full capacity. Although some of your team may be working from home offices, a customized telephone audio messaging experience will emphasize your professionalism, financial expertise and dependability.
Call OnHold.com at 1-888-321-8477 to learn more or visit OnHold.com/Banking.
OnHold.com | 1-888-321-8477
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Financial services, banks, and credit unions benefit from the OnHold.com Signature Financial Services On Hold Solution to improve their overall customer experience. Whether you wish to discuss your personal, business, and commercial services, your wealth management offerings, or provide current rates or credit card promotions, the OnHold.com Financial Services Solution will help. Encourage callers to schedule an appointment with your investment specialists to discuss a strategy to meet their long-term goals. Mention your community involvement to further connect with your callers.
Call OnHold.com at 888-321-8477 for a complimentary on hold marketing consultation. Nobody knows on hold like OnHold.com.
OnHold.com | 1-888-321-8477
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The OnHold.com Signature Banking On Hold Solution will drive sales. Remind callers about your experience, history, product offerings and more. Call for more information today: 888-321-8477.
Nobody knows on hold like OnHold.com!
OnHold.com | 888-321-8477
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