Is your medical practice struggling with introducing a new doctor to patients?
The introduction of a new doctor needs to be handled with care. Many patients are already nervous at the prospect of a medical appointment. Add to that a new doctor and their anxiety increases. Be sure to update your website and social media, perhaps add a video presented by the new doctor. Don’t forget about one of your most valuable tools – your telephone. A custom auto-attendant greeting references the new doctor by name or specialty. Use time on hold to tell callers about the new doctor – education, background, specialty, family and hobbies or interests. A little bit of information goes a long way toward reassuring patients their new doctor is qualified, dedicated, and intends to remain in the practice long-term.
Medical on hold messaging encourages patients to use benefits expiring at year end, informs callers about additional services your practice offers, and creates an improved overall call experience for patients. In addition, a patient placed on hold with informative and engaging messages is more likely to remain calm on hold, resulting in happier patients and a less harried medical team.
Want to find out more about what your medical phone system can do – and do for you? Need a referral for a phone system that can grow with your practice? Visit www.OnHold.com/Medical or call 1-888-321-8477.
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“Customers use the phone when they have an urgent or sensitive issue to discuss, so companies cannot afford to provide a poor call experience, or business will be taken elsewhere."Read Now
“Customers use the phone when they have an urgent or sensitive issue to discuss, so companies cannot afford to provide a poor call experience, or business will be taken elsewhere. By mastering the art of call handling, businesses can keep their customers happy and loyal and boost the bottom-line in the process.” Eric Schurke, Moneypenny CEO North America
To enhance your business image, improve call flow and increase revenue, start with custom auto-attendant greetings and music on hold messaging. The creative team at OnHold.com has decades of experience creating informative, engaging, cost-effective custom telephone audio messaging.
Visit www.OnHold.com or call 1-888-321-8477 – be sure to request your free music on hold demo!
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Every call you place on hold is an opportunity to elevate your caller experience.
You invested in a new phone system, and it already has music playing on hold. This is good enough, right? Not quite. The (canned, generic) music is not optimized for audio quality over a phone line. It is intended to be a placeholder until you have professional, custom music on hold created. A professional audio studio will create an on hold program that is custom-made for your business – from the script to the voice talent and background music. Every call you place on hold an opportunity to elevate your caller experience – improved engagement results in increased revenue for your business.
www.OnHold.com | 1-888-321-8477
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5 Reasons You Need Music On Hold
1. Improved Caller Experience
2. Increased Revenue
3. Build Customer Rapport
4. Enhanced Caller Engagement
5. Reduced Cancellations/No-Shows
Learn more at www.OnHold.com or 1-888-321-8477 – ask for your free demo!
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Hold Music Services