In today's digital age, with the rise of chatbots, social media, and other communication channels, it's easy to forget the importance of the telephone to business. The telephone remains one of the most essential tools for businesses of all sizes.
Direct and Personal Communication: The telephone provides businesses with a direct and personal communication channel with their customers. Unlike email or social media, which can feel impersonal, a phone call allows businesses to establish a personal connection with their customers. This can help to build trust and loyalty and enable businesses to address customer concerns and queries more efficiently and effectively.
Real-time Communication: One of the greatest benefits of the telephone is its ability to enable real-time communication. This allows businesses to respond quickly to customer inquiries, resolve issues in a timely manner, and make important business decisions instantly. In today's fast-paced business environment, this can be crucial to staying competitive.
Greater Reach: The telephone allows businesses to reach a wider audience beyond their local area. This is especially important for businesses that offer products or services that can be delivered remotely. The telephone can be used to process orders, answer questions, and provide customer support from anywhere in the world, to anywhere in the world.
Cost-effective: Despite the rise of digital communication channels, the telephone remains a cost-effective way for businesses to communicate with their customers. Most businesses already have a telephone system in place, and the cost of maintaining and using it is relatively low compared to other communication channels.
Building Relationships: The telephone is a great tool for building relationships with customers. Regular phone calls can help to keep customers engaged with a business, build trust, and foster a sense of loyalty. This is especially important for businesses that rely on recurring business.
As businesses continue to evolve and adapt to changing technology, the telephone remains a pivotal part of doing business. OnHold.com can help improve the efficacy of your phone calls with custom auto-attendant greetings and music on hold marketing.
www.OnHold.com | 1-888-321-8477
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Custom auto-attendant greetings, along with promoting your products or services, direct callers to create a better overall call flow. Use custom IVR and phone prompts to direct callers to specific departments within your business, your physical location, how to reach you afterhours or provide emergency instruction.
While on hold, music on hold messaging directs callers to your website, social media, other business locations, live website chat, and more. Custom music on hold marketing is also a great tool to promote products, services, or specials to increase revenue.
Don’t let your callers get lost – direct them with custom IVR auto-attendant greetings, voice prompts and music on hold messaging.
www.OnHold.com | 1-888-321-8477
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Is your medical practice struggling with introducing a new doctor to patients?
The introduction of a new doctor needs to be handled with care. Many patients are already nervous at the prospect of a medical appointment. Add to that a new doctor and their anxiety increases. Be sure to update your website and social media, perhaps add a video presented by the new doctor. Don’t forget about one of your most valuable tools – your telephone. A custom auto-attendant greeting references the new doctor by name or specialty. Use time on hold to tell callers about the new doctor – education, background, specialty, family and hobbies or interests. A little bit of information goes a long way toward reassuring patients their new doctor is qualified, dedicated, and intends to remain in the practice long-term.
Medical on hold messaging encourages patients to use benefits expiring at year end, informs callers about additional services your practice offers, and creates an improved overall call experience for patients. In addition, a patient placed on hold with informative and engaging messages is more likely to remain calm on hold, resulting in happier patients and a less harried medical team.
Want to find out more about what your medical phone system can do – and do for you? Need a referral for a phone system that can grow with your practice? Visit www.OnHold.com/Medical or call 1-888-321-8477.
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“Customers use the phone when they have an urgent or sensitive issue to discuss, so companies cannot afford to provide a poor call experience, or business will be taken elsewhere."Read Now
“Customers use the phone when they have an urgent or sensitive issue to discuss, so companies cannot afford to provide a poor call experience, or business will be taken elsewhere. By mastering the art of call handling, businesses can keep their customers happy and loyal and boost the bottom-line in the process.” Eric Schurke, Moneypenny CEO North America
To enhance your business image, improve call flow and increase revenue, start with custom auto-attendant greetings and music on hold messaging. The creative team at OnHold.com has decades of experience creating informative, engaging, cost-effective custom telephone audio messaging.
Visit www.OnHold.com or call 1-888-321-8477 – be sure to request your free music on hold demo!
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Every call you place on hold is an opportunity to elevate your caller experience.
You invested in a new phone system, and it already has music playing on hold. This is good enough, right? Not quite. The (canned, generic) music is not optimized for audio quality over a phone line. It is intended to be a placeholder until you have professional, custom music on hold created. A professional audio studio will create an on hold program that is custom-made for your business – from the script to the voice talent and background music. Every call you place on hold an opportunity to elevate your caller experience – improved engagement results in increased revenue for your business.
www.OnHold.com | 1-888-321-8477
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5 Reasons You Need Music On Hold
1. Improved Caller Experience
2. Increased Revenue
3. Build Customer Rapport
4. Enhanced Caller Engagement
5. Reduced Cancellations/No-Shows
Learn more at www.OnHold.com or 1-888-321-8477 – ask for your free demo!
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Hold Music Services