Custom Cisco Music On Hold and Auto-Attendant Greetings
As with most Voice over Internet Protocol (VoIP) phone systems, Cisco allows for upload of customized music on hold, auto-attendant greetings, and voice prompts. Cisco VoIP phone systems are quite flexible in how and where custom audio is played for your business. Your Unified Communications Manager (Unified CM or CUCM) software makes it easy for your admin to configure and update the audio programs provided by our production studios. As Cisco phone systems & software versions vary, we recommend consulting your phone admin to determine the best configuration for your business. Our technical support team is available to consult with your admin if requested.
Our production team is highly skilled in creating audio optimized for Cisco VoIP phone systems. Whether you need custom music on hold marketing, daytime greetings, afterhours greetings, or more comprehensive IVR/phone tree audio, we are here to help.
Questions? Call the VoIP audio experts at OnHold.com at 1-888-321-8477!
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Add Custom Music On Hold to Your First Communications (FirstComm) VoIP Phone Service
Below are step-by-step instructions for loading an OnHold.com custom audio program to your FirstComm VoIP phone system. You'll need to first save the audio file we sent to you. We recommend saving it to your computer in an easy to locate folder or on your desktop.
* Log into your Comm Portal, also called the Administrator Portal (you'll need Admin access).
* On the left side of the panel, you'll see "Music On Hold" - click on this link.
* Click on the "Resources" tab then scroll to the bottom of the page.
* Enter an ID for your on hold program in the "ID text" box - note: this ID must be between 10 and 99.
* Enter a description for the recording in the "Description" text box (we recommend naming it similarly to how the file we sent to your is named).
* Click on "Browse" and select the OnHold.com music on hold program you wish to upload.
* Click "Add".
Questions? Give us a call at 1-888-321-8477
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Custom Music On Hold Messages for 8x8 Phone Service
8x8 customers use OnHold.com for their on hold marketing. Here are instructions for changing your customized music on hold audio for your 8x8 phone service, from OnHold.com.
You’ll need the music on hold audio file provided by OnHold.com. Your customized music on hold messaging from OnHold.com will be up & running with your 8x8 phone system in no time!
Uploading Your OnHold.com Customized Music On Hold for 8x8 Phone Service
You’re ready to play your OnHold.com customized music on hold messaging to every caller via your 8x8 phone service!
Questions? Call OnHold.com at 1-888-321-8477!
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Instructions accurate as of 5/2020
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