VTech customers use OnHold.com for their music on hold messaging. Here are instructions for activating an external music on hold player with a V-tech CM18445 phone for custom music on hold.
You’ll need the music on hold program file, and music on hold player, provided by OnHold.com. Your customized message on hold will be up & running with your Vtech phone in no time!
Before setting the Music On Hold (MOH) audio source via the base phone, be sure to connect the OnHold.com music on hold player to the phone system using the cable provided with your phone system. (2.5mm jack on the phone side, 3.5mm on the MOH device).
From the CM18445 base phone:
(You cannot make any changes to the settings of M.O.H. source while a call is currently on hold. The screen displays M.O.H. currently in use. Please try again later.)
When the console is idle, press MENU/SELECT
Press or scroll to Music on hold. Press MENU/SELECT or /SKIP
Press or scroll to M.O.H. source, then press MENU/SELECT or /SKIP
The default music or tone plays while you press or to highlight a music on hold source.
Press MENU/SELECT or /SKIP to select a highlighted M.O.H. source and return to the previous menu.
If you select Aux. in device but no audio device is connected to the MUSIC ON HOLD jack, the screen displays “No device is connected to the M.O.H. jack at console. Connect the OnHold.com music on hold player to the MUSIC ON HOLD jack, then choose Aux. in device again”.
Please note: audio volume is adjusted via the OnHold.com music on hold device, not via the base phone.
You’re ready to play your OnHold.com custom marketing on hold messages to every caller on your Vtech CM18445 telephone!
Questions? Call OnHold.com at 1-888-321-8477.
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