Before you start, you’ll want to save the audio files we sent to your computer in a convenient location, such as your desktop. Below are instructions for uploading the custom auto attendant greetings.
Please note that if you have not previously configured your Automated Receptionist, of if Verizon has not already done so for you, you may need to contact them for setup. Verizon also offers a terrific portal simulator on their website.
Log in to your Verizon One Talk “My Business” web portal.
Click “Manage Account”
From the Product Tools section, click “One Talk
If necessary, click “View all”
To navigate, mouse over each option.
From the 'I want to' section, click “Manage features”
From the Business Features tab, click “Automated Receptionist”
Click the appropriate Automated Receptionist phone number.
If none are listed, you will need to reach out to your Verizon rep for activation.
In the 'Setup Automated Receptionist' section, select “Upload custom greeting”.
Custom greetings can be set on both the 'Business hours' and 'After hours and Holidays' tabs.
Click “Upload” – if a greeting already exists, click “Replace Existing”
Navigate to the desired audio file on your computer, click the preferred file then click “Open”
Click “Save” (upper, right)
For help, call www.OnHold.com at 1-888-321-8477!
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