Medical professionals, here are some helpful tips about writing a script for use on hold from the experts at OnHold.com. We know it’s tempting to include a lot of technical info, jargon, background of schools, etc. since that is something you typically feel separates you from the competition, and it certainly makes your parents proud! But put yourself in your patient’s shoes. When they are calling, they have different, more immediate concerns. They’d like to know how all those machines in your office are going to be used to help them. They’d also like reassurance that their doctor is an expert they can trust. Focus on how your specific hi-tech equipment will make their procedure and recovery more pleasant, less scary, and overall, as successful as possible. Do you have special training or certification in any areas of expertise? Focus on that, rather than the specific schools in your background. Think like a patient, and answer “what’s in it for me?” for them. It may be a regular day in the office for you, but it’s a big event for your patients, and making that first phone call for treatment can be scary. Calm caller fears and reassure them they are in the best possible hands for their medical needs. Can’t resist bragging a bit about the great equipment you have in your practice? Mention your website and encourage your callers to seek more information there. Remember – your on hold callers are already waiting to talk to someone, and they’ll have an opportunity to ask for more details when your team answers their call.
Learn more at www.OnHold.com/Medical or call us at 1-888-321-8477.
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COVID-19 vaccine & testing centers, medical facilities, hospitals & public service municipalities are reaching out to OnHold.com to help ease inbound call burden.Read Now
(ePRNews.com) – The nation’s COVID-19 vaccine and testing centers, medical facilities, hospitals and public service municipalities are tapping OnHold.com to help ease their inbound call burden with compassionate, instructive telephone greetings and accurate on-hold messaging.
In anticipation of extremely high call volume, Denton County, Texas engaged OnHold.com to create urgent inbound phone messaging for their mass vaccination clinic, which is one of the largest in the United States. Denton County’s most populous facility, set up at the Texas Motor Speedway, is poised to vaccinate 10,000 people per day. A large volume of patients is preceded by a large influx of phone calls from those patients. Providing callers with up-to-date COVID-19 vaccination information is paramount in calming callers, relieving frustration at vaccination clinics, and easing the call burden for their staff. Having a nimble on-hold system for rapid refinement of outbound caller messaging was a key feature for Denton County and many other OnHold.com clients.
Public misinformation about COVID-19 testing and vaccination logistics has resulted in confused, anxious and frustrated callers to medical facilities. Custom, professionally recorded auto-attendant greetings direct callers to the appropriate department, facility, or website, providing accurate information. While transferring or holding, callers hear information such as COVID-19 testing and vaccine registration details, hours, directions, instructions for second vaccination appointment requests and more.
In addition to municipalities nationwide, OnHold.com supports medical offices, urgent care facilities, hospitals and pharmacies that are experiencing an influx of calls due to COVID-19. Callers have concerns about symptoms, safety measures, COVID-19 testing and vaccines, and are seeking immediate information. “There’s never been a more essential need for phone greetings as a critical opportunity to communicate accurate, timely information,” says Justin Ginsberg, President of OnHold.com. “In these dynamic and quickly evolving times, municipality and medical office teams are supported by custom auto-attendant greetings, prompts, and telephone on hold messaging, freeing them up to handle more urgent matters. Clear and concise information is now a currency in this new public health era.”
OnHold.com’s team of audio marketing experts offers the following guidance for a compassionate, enhanced caller experience, especially during emergency management:
New Jersey based professional audio studios specializing in expertly recorded and produced music on hold messages, auto-attendant greeting, IVR and voicemail messaging for over 10,000 businesses nationwide in all industries including medical, veterinary, dental and call centers. Custom productions include professionally scripted and narrated recordings for client phone systems. For more information, visit www.OnHold.com or contact 1-888-321-8477.
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