Communication has become more important than ever, and the phone remains a vital form of communication.Read Now
In today's digital age, communication has become more important than ever. And when it comes to doing business, the ability to communicate effectively over the phone is a critical skill that can make or break your success. Whether you're in sales, service, or any other field that requires you to interact with people, having good phone skills is essential. Here are just a few reasons why:
First and foremost, good phone skills help build trust and establish a rapport with your callers. When you're speaking to someone over the phone, they can't see your body language or facial expressions, so tone of voice and the words you choose are even more important. If you're able to speak clearly and confidently, and can convey empathy and understanding, your customers are more likely to feel heard and respected. This, in turn, can help to build a long-lasting and profitable relationship.
In addition to building trust, good phone skills make it easier to manage difficult situations. Whether you're dealing with an unhappy customer, a technical issue, or a billing problem, the ability to stay calm and composed on the phone can make all the difference. By using active listening skills, clarifying the customer's needs, and offering solutions tailored to their situation, you can turn a potentially negative interaction into a positive one.
Another important benefit of good phone skills is that they help you to communicate more efficiently. A clear and concise message saves time and avoids misunderstandings. This can be especially important in a business setting, where time is often at a premium. Being able to articulate your ideas clearly and succinctly helps you to accomplish more in less time.
Developing good phone skills takes practice, patience, and a willingness to learn from your mistakes. With the right training and guidance, anyone can become a master of the phone. Some tips for improving your phone skills include practicing active listening, speaking slowly and clearly, using positive language, and being empathetic to the needs of your callers.
Good phone skills are an essential part of doing business. The ability to communicate effectively over the phone is a critical skill that can help you to build trust, handle difficult situations, and communicate more efficiently. By focusing on developing your phone skills, you can set yourself up for success in the business world and create long-lasting relationships with your customers.
When you combine good phone skills with auto-attendant greetings to welcome and direct callers, and custom music on hold messaging to support and enhance your business, you provide a cohesive, helpful experience for every caller.
Learn more at www.OnHold.com or call 1-888-321-8477.
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Creative Floral MarketingRead Now
At first glance, it might seem like creating a flower arrangement and crafting an on-hold message program have little in common. However, both tasks require careful consideration of several factors to create a beautiful and effective final product.
Purpose: The first step in both tasks is to determine the purpose of the final product. For a flower arrangement, the purpose may be to celebrate a special occasion or to provide comfort during a difficult time. For an on-hold message program, the purpose is to keep callers engaged and informed while they wait on hold.
Audience: The next step is to consider the audience. For a flower arrangement, the recipient's taste, preferences, and the occasion are important factors. For an on-hold message program, the audience is the caller, and the program must be tailored to their needs and interests.
Theme: Both flower arrangements and on-hold marketing programs benefit from a theme. A theme can unify the individual elements and create a cohesive and appealing final product. For example, a flower arrangement with a color theme creates a striking visual impact, while an on-hold message program with a theme can help callers understand the company's values and message.
Customization: Finally, both tasks require customization. A florist will often create a custom arrangement for a specific occasion or recipient. Similarly, an on-hold message program should be customized to the specific needs of the business and their callers.
As you can see, choosing the right flowers for an arrangement and creating an on-hold message program require careful consideration of several factors – each decision plays an important role in creating a beautiful and effective final product. By applying the same level of thought and care to each task, florists and on hold message program creators can create stunning and impactful creations that enhance the lives of their customers.
Florists – let us design a custom music on hold marketing solution that evokes the same kind of feelings as your floral arrangements, while increasing revenue for your shop.
www.OnHold.com/Florist or 1-888-321-8477
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To play custom music on hold messages via your Motorola ML1000 telephone, you’ll need the music on hold player provided by OnHold.com.
Connect one end of the audio cord provided with your phone to the on hold device, then plug the other end into the “Headset” jack on the right side of the Motorola ML1000 base phone. If you do not have the audio cord provided with your phone, contact your OnHold.com rep for assistance.
To program the Motorola ML1000 base phone to utilize the music on hold device:
Note: while programming, no calls can be active.
Press the “Menu” softkey while in idle mode
Using the navigation button, move the indicator to “Music on Hold” and press the “Select” softkey
Select the “M.O.H. Source” option and press the “Select” softkey
Select “Auxiliary In” and press the “Select” softkey
You’re ready to play your www.OnHold.com custom music on hold to every caller via your Motorola ML1000 phone!
www.OnHold.com | 1-888-321-8477
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On Hold Wonder LandRead Now
On Hold Wonder Land
Your phones ring, are you listening?
While they hold, callers bristling.
A frustrating sight, it’s silent tonight.
Waiting, waiting, waiting on hold.
Are your callers stuck in “On Hold Wonder Land,” wondering whether anyone is coming back to answer their call? During this festive season or year-round, it’s easy to remedy that situation with a custom on hold program from OnHold.com.
Visit www.OnHold.com or call 1-888-321-8477 for your free business music on hold demo!
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What is a call queue?Read Now
What is a call queue?
Think of a call queue as though a caller is waiting in (a virtual) line. When someone calls a VoIP phone system that is call queue enabled, the call is routed and held until someone is available to answer the call. In many cases, a custom queue marketing program may be played while the call is held. The benefit of a call queue is that the call is directed to the correct department or team with little to no effort on the part of your employees, saving your business time & money while providing an improved caller experience.
Whether you have questions about this information, or need custom audio for your VoIP phone system, visit OnHold.com or call 1-888-321-8477!
#OnHold #VoIP #CallQueue #MusicOnHold
The playback length of a music on hold program depends on several factors, which vary from industry to industry, and from phone system to phone system. If you’re considering adding a custom on hold program to your existing phone system, ask your tech person how much time is allowed for on hold programming in your phone system. This key information is vital to writing the most effective script for your on hold program. Don’t have a tech person? Our tech support team is available to answer any questions. If you’re purchasing a new phone system, we recommend asking about capacity for on hold programming before you decide. This is especially vital if you’re in an industry with lots of information to share with your clients, like restaurant or pizzeria specials, different types of dental or medical services or products available, etc. Your next question should be whether your phone system plays on hold programs from the beginning every time a caller is placed on hold – or whether your holding callers join the program “in progress” as it plays as a loop. Next, think honestly about how long your average caller spends on hold. Clients often tell us, “Oh, we have a very short hold time,” and we find ourselves placed on hold for several minutes when we call them! Once you have the answers to these questions, our OnHold.com production team will write and create the most effective custom on hold program for your phone system and your callers. Our tech support and production teams are available should you have any questions or need guidance for your specific industry or phone system.
Visit www.OnHold.com or call 1-888-321-8477 to speak with one of our telephone audio experts!
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We’ve helped clients navigate these changing times by communicating vital information about their business.Read Now
We’ve helped clients navigate these changing times by communicating vital information about their business. We realize your challenges are unique to your business and are here to help you connect with your callers using informative auto-attendant greetings and music on hold messaging. We’ll help you advise your callers about your policies and procedures, allaying their concerns while assisting your staff in providing accurate, up-to-date information.
www.OnHold.com | 1-888-321-8477
#OnHold #Navigate #MusicOnHold #AutoAttendant #Greetings
Think of custom auto-attendant greetings as the front door of your business.Read Now
Think of custom auto-attendant greetings as the front door of your business. You wouldn’t ignore someone walking into your business, would you? Instead of physically walking through your front door and being greeted in person, a caller is welcomed by a custom auto-attendant greeting. The custom auto-attendant greeting identifies your business and offers instructions to reach staff, emergency directives, holiday or weather closure information and any other introductory messaging relevant to your business. A custom auto-attendant greeting is an informative, cost effective marketing tool.
Visit www.OnHold.com/Voice-Greetings or call 1-888-321-8477 to hear more!
If you’re not sure whether your phone system is compatible, or need a referral for a new phone service, give us a call at 1-888-321-8477 or reach out via our website chat feature.
#OnHold #AutoAttendant #Greetings #Marketing #Telephone
Custom auto-attendant greetings, along with promoting your products or services, direct callers to create a better overall call flow. Use custom IVR and phone prompts to direct callers to specific departments within your business, your physical location, how to reach you afterhours or provide emergency instruction.
While on hold, music on hold messages direct callers to your website, social media, other business locations, live website chat, and more. On hold marketing is also a great tool to promote products, services, or specials to increase revenue.
Don’t leave your callers hanging – direct them with custom IVR auto-attendant greetings, voice prompts and music on hold messages.
www.OnHold.com | 1-888-321-8477
#OnHold #Direction #MusicOnHold #MessageOnHold #CallFlow #MarketingOnHold #AutoAttendant #IVR #Greetings #VoicePrompts
What is an auto-attendant afterhours greeting?
An auto-attendant afterhours greeting plays outside of standard business hours, either prior to a voicemail box or may play through once and disconnect the call depending on your phone system configuration and/or preference. An afterhours greeting may also be used for holiday or inclement weather closure.
Whether you have questions about this information or need comprehensive custom audio for your VoIP (Hosted) phone system, visit www.OnHold.com/Voice-Greetings or call 1-888-321-8477!
#OnHold #VoIP #AutoAttendant #Greeting
Guide Your Callers with Custom Telephone Audio Production
Custom auto-attendant greetings, in addition to promoting products or services, direct callers to create a better overall call flow. Use custom IVR and voice prompts to guide callers to specific departments within your business, your physical location, how to reach you afterhours or provide emergency messaging.
While on hold, music on hold messaging refers callers to your website, social media, other business locations, live website chat, and more. On hold messages are also a great tool to promote current specials, products, or services to increase revenue.
Don’t leave your callers hanging on – guide them with custom IVR auto-attendant greetings, voice prompts and music on hold messages.
OnHold.com | 1-888-321-8477
#OnHold #Guidance #MusicOnHold #MessageOnHold #CallFlow #MarketingOnHold #AutoAttendant #IVR #Greetings #VoicePrompts
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