One touchpoint that is often overlooked by orthodontic practices is the time patients spend on hold.Read Now
If you run an orthodontic practice, you know how important it is to provide excellent patient care at every touchpoint. And one touchpoint that is often overlooked is the time patients spend on hold when they call your practice. Here are some reasons why an orthodontist needs on hold messaging for their phone service:
Reduce patient frustration
No one likes to wait on hold, but it's an inevitable part of running a busy practice. By providing on hold messaging, you can help reduce patient frustration and keep them informed about what's happening. With the right messaging, patients will feel reassured, valued and that they will be taken care of as soon as possible.
Educate patients about your services
On hold messaging is an excellent opportunity to educate patients about the orthodontic services you offer. Use this time to showcase the latest techniques, technologies, and treatments that you provide. You can also discuss any special promotions or discounts you have available to encourage patients to schedule appointments.
Provide helpful tips and advice
In addition to promoting your services, you can use on hold messaging to provide helpful tips and advice to your patients. For example, you can talk about the best way to care for braces, how to keep teeth healthy during orthodontic treatment, and other useful information.
Reinforce your brand
Your on hold messaging is an extension of your brand. By playing a professional and informative message, you can reinforce your brand and leave a positive impression on your patients. Use this opportunity to showcase your expertise and commitment to patient care.
Increase patient satisfaction
Ultimately, on hold messaging can help increase patient satisfaction with your practice. By providing a positive and informative experience, patients will feel more engaged and informed about your practice. They'll also be more likely to recommend your practice to friends and family.
On hold messaging is a powerful tool that can help orthodontic practices improve patient satisfaction, educate patients, and reinforce their brand. By providing informative and engaging messaging, patients will feel more connected to your practice and will be more likely to schedule appointments in the future. So, if you're not already using on hold messaging, it's time to start!
www.OnHold.com/Orthodontic or 1-888-321-8477
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