Are your patients losing patience with your medical practice?
Are patient calls going unanswered or are they left holding on in silence for too long? According to PhysiciansPractice.com, “Phones are a major operational issue in many medical practices. The reflexive solution is to add dedicated phone staff and/or move the function to a back room where the incessant ringing is isolated from the rest of the office. A real solution requires understanding the root of the problem.
Why is the office getting so many calls?
Visit OnHold.com/Medical or call 1-888-321-8477 to learn more. The experienced medical marketing team at www.OnHold.com is here to support you.
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Convey Medical Facility COVID-19 Vaccination Protocol
Medical offices, urgent care, walk-in medical facilities, and pharmacies are experiencing a dramatic increase in phone calls due COVID-19 vaccination protocols. It is essential you provide callers a comforting, informative and concise phone experience. A custom telephone experience creates an improved call flow, answers commonly asked questions, calms callers, and eases the call burden for your office. Our OnHold.com team has the background and experience to assist your office with custom auto-attendant greetings, voice prompts and music on hold messages. Visit OnHold.com/Medical to learn more or call 1-888-321-8477.
Not sure of the capabilities of your phone system? Give the medical specialists at OnHold.com a call at 1-888-321-8477.
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Custom Healthcare Industry Telephone Messages Calm Nervous Callers and Provide Valuable Guidance
Patients are calling with questions about appointments and concerns about symptoms they are experiencing, increasing the burden for medical office staff and prolonging hold times for patients. A consistent, customized telephone audio solution will assist healthcare teams, offering better quality patient support.
A custom healthcare auto-attendant greeting offers guidelines for patients experiencing a health issue and directs callers to the appropriate department. An afterhours greeting provides patient directives for an emergency outside of office hours. As well, custom greetings encourage callers to utilize your website and social media for non-emergency assistance.
As the information publicly available can be confusing, misleading, and frightening, doctors’ offices, hospitals, and urgent care facilities are using custom on hold messages to provide accurate information and guidance.
OnHold.com develops custom on hold programs for the healthcare industry to help allay patient fears, deliver valuable tips, and offer support. Provide your patients a reliable, informative, and reassuring telephone experience. Contact OnHold.com at 1-888-321-8477 to learn ways we can help you improve patient care.
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