COVID-19 vaccine & testing centers, medical facilities, hospitals & public service municipalities are reaching out to OnHold.com to help ease inbound call burden.Read Now
(ePRNews.com) – The nation’s COVID-19 vaccine and testing centers, medical facilities, hospitals and public service municipalities are tapping OnHold.com to help ease their inbound call burden with compassionate, instructive telephone greetings and accurate on-hold messaging.
In anticipation of extremely high call volume, Denton County, Texas engaged OnHold.com to create urgent inbound phone messaging for their mass vaccination clinic, which is one of the largest in the United States. Denton County’s most populous facility, set up at the Texas Motor Speedway, is poised to vaccinate 10,000 people per day. A large volume of patients is preceded by a large influx of phone calls from those patients. Providing callers with up-to-date COVID-19 vaccination information is paramount in calming callers, relieving frustration at vaccination clinics, and easing the call burden for their staff. Having a nimble on-hold system for rapid refinement of outbound caller messaging was a key feature for Denton County and many other OnHold.com clients.
Public misinformation about COVID-19 testing and vaccination logistics has resulted in confused, anxious and frustrated callers to medical facilities. Custom, professionally recorded auto-attendant greetings direct callers to the appropriate department, facility, or website, providing accurate information. While transferring or holding, callers hear information such as COVID-19 testing and vaccine registration details, hours, directions, instructions for second vaccination appointment requests and more.
In addition to municipalities nationwide, OnHold.com supports medical offices, urgent care facilities, hospitals and pharmacies that are experiencing an influx of calls due to COVID-19. Callers have concerns about symptoms, safety measures, COVID-19 testing and vaccines, and are seeking immediate information. “There’s never been a more essential need for phone greetings as a critical opportunity to communicate accurate, timely information,” says Justin Ginsberg, President of OnHold.com. “In these dynamic and quickly evolving times, municipality and medical office teams are supported by custom auto-attendant greetings, prompts, and telephone on hold messaging, freeing them up to handle more urgent matters. Clear and concise information is now a currency in this new public health era.”
OnHold.com’s team of audio marketing experts offers the following guidance for a compassionate, enhanced caller experience, especially during emergency management:
New Jersey based professional audio studios specializing in expertly recorded and produced music on hold messages, auto-attendant greeting, IVR and voicemail messaging for over 10,000 businesses nationwide in all industries including medical, veterinary, dental and call centers. Custom productions include professionally scripted and narrated recordings for client phone systems. For more information, visit www.OnHold.com or contact 1-888-321-8477.
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OnHold.com has helped the hospitality industry communicate vital information about their changing business practices during these extraordinary times. Your hotel guests have questions about your health and safety protocols. Use custom greetings and on hold messages to reassure callers you are following all CDC and AHLA guidelines for cleanliness, disinfecting, and safety. Let guests know about face covering requirements, hand sanitizer stations, contactless options for check in, check out and room service. With increased phone calls, it’s more important than ever to provide clear messaging to lodging visitors. You can trust OnHold.com to help you welcome guests with a thoughtful, accommodating approach.
Call OnHold.com at 1-888-321-8477 to discuss your hospitality messaging needs.
Visit OnHold.com/Hospitality.html to learn more.
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Medical offices, urgent care, walk-in medical facilities, and pharmacies are experiencing a dramatic increase in phone calls due to the FDA authorization of COVID-19 vaccines. You need to provide callers a calming, informative and concise phone experience. A custom telephone experience creates a better call flow, answers commonly asked questions, comforts callers, and eases the call burden for your office. Our OnHold.com team has the background and experience to assist your office with custom auto-attendant greetings, voice prompts and on hold messaging. Visit OnHold.com/Medical to learn more or call 1-888-321-8477.
Not sure of the capabilities of your phone system? Give the specialists at OnHold.com a call at 1-888-321-8477.
OnHold.com | 1-888-321-8477
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During these unprecedented times, OnHold.com has been helping dental practices communicate vital information to patients about the new ways of doing business. From what face coverings to wear to what to do when they arrive for their scheduled appointment, we know that patients have many questions. With increased phone calls, and call duration, it’s more important than ever to provide clear messaging to patients. Trust OnHold.com to assist in welcoming patients back with a thoughtful, concise approach.
Call OnHold.com at 1-888-321-8477 to discuss your dental practice needs.
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