Are your patients losing patience with your medical practice?
Are patient calls going unanswered or are they left holding on in silence for too long? According to PhysiciansPractice.com, “Phones are a major operational issue in many medical practices. The reflexive solution is to add dedicated phone staff and/or move the function to a back room where the incessant ringing is isolated from the rest of the office. A real solution requires understanding the root of the problem.
Why is the office getting so many calls?
Visit OnHold.com/Medical or call 1-888-321-8477 to learn more. The experienced medical marketing team at www.OnHold.com is here to support you.
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Medical Office Custom Audio Soothes Nervous Callers and Provides Vital Information
Medical offices are fielding more phone calls than ever. Patients have questions about scheduling appointments for tests and vaccinations, increasing the call burden for medical staff and extending hold times for patients. A reliable, custom telephone audio solution will assist medical teams, offering improved patient support.
A customized medical practice auto-attendant greeting gives instructions for patients experiencing a health issue and directs callers to the proper department. An afterhours greeting offers directives for emergency contact outside of office hours. In addition, custom greetings encourage callers to visit your website and social media for non-emergency support.
As publicly available information can be confusing, false, and alarming, doctors’ offices, hospitals, and urgent care facilities are using custom telephone messaging to provide accurate information and supportive guidance.
Provide patients a reliable, informative, and reassuring telephone experience. Contact OnHold.com at 1-888-321-8477 to learn ways we will help you improve patient care.
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