Do you know the difference between the main types of music on hold programs? If not, you could lose money on an ineffective program. Read below to learn more.
Generic Music On Hold Program
A generic music on hold program typically consists of a courtesy message (“Thank you for holding your call is important to us…”) that does not allow a choice of music or voice talent. In many cases, on hold player and phone system manufacturers include this type of audio preloaded in their equipment – meaning any business with their on hold player or phone system sounds the same, and your callers are unable to differentiate you from your competitor.
Personalized Music On Hold Program
As the name indicates, a personalized music on hold program is (slightly) more personalized than a generic music on hold program. A personalized music on hold program typically consists of standard courtesy messaging (“Thank you for holding your call is important to us…”) in addition to dropping your company name into standard messaging such as “Thank you for calling ABC Company, your call is important to us …”. It may also include the ability to select a male or female voice and choose from a small selection of background music tracks. Although an upgrade from a generic music on hold program, a personalized music on hold program doesn’t do much to improve your caller experience or promote your business.
Custom Music On Hold Program
A custom music on hold program includes messaging specifically tailored to your business – background, history, experience, products, services, etc. A custom music on hold script is developed, which becomes the messages that play on hold. You choose the voice to record your on hold messages, and the music that plays in the background. The finished custom music on hold program is a true reflection of your business because it was developed just for you by a professional audio studio. A custom music on hold program directly influences every caller on hold.
A tip from OnHold.com: no matter what type of music on hold program you choose, be sure the audio is appropriately licensed for on hold playback or you may be subject to fines or fees from BMI, ASCAP, etc. All OnHold.com music on hold audio is fully licensed.
To enhance your overall caller experience, and increase revenue, contact OnHold.com at 1-888-321-8477.
Read more from the on hold authority at www.OnHold.com/blog.
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Every day, restaurants receive a large number of telephone calls. In many cases, questions can be answered with the help of a professionally crafted telephone audio solution without burdening your staff. In addition, restaurants increase per ticket revenue by promoting seasonal menu items, wine or beer selection and seating options.
The type of questions asked may vary depending on the kind of restaurant and offerings. However, there are common questions that can easily be handled with assistance from a custom telephone audio solution.
Here are some ideas for information that can be provided via custom restaurant auto-attendant greetings and music on hold to assist your staff and increase revenue:
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An important reason for call centers to have custom music on hold is to provide helpful information. This might include tips on how to troubleshoot common problems, reference to self-help resources, or other relevant information that can help customers solve their issues more quickly and easily. Not only will this enhance your brand, but it will create additional revenue, reduce labor costs and improve customer satisfaction rates.
Visit www.OnHold.com/Call-Center or call 1-888-321-8477.
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Easily Upload Custom Music On Hold for Your Momentum Telecom System
Before you begin, save the on hold audio file provided by our studios to your computer in a convenient location, such as your desktop.
Log in to your Momentum portal.
If you’ve not yet activated Group Music On Hold, follow these steps:
Under “Settings”, in the Music On Hold section:
Click the arrow under “View/Edit”
Select the “On” field, then select “Save” to apply changes.
How to Upload OnHold.com Custom Audio to Your Momentum Telecom VoIP Service:
Under “Group”, click the Music On Hold arrow under “View/Edit”
Select the “Custom Hold Music” field
Select “Choose File” & locate/upload the custom audio file from your PC
Select “Save” to apply changes.
The custom audio marketing program is now playing to every caller on hold!
OnHold.com | 1-888-321-8477
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You’ll need the audio file provided by OnHold.com, and your custom on hold messages will be playing on your Weave phone system in no time!
Our production team specializes in creating custom audio messaging optimized specifically for phone systems. To add custom music on hold marketing to your Weave phone system:
It’s that quick & easy to have custom music on hold messages engaging your callers!
Questions? Call www.OnHold.com at 1-888-321-8477!
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When choosing wall paint for a restaurant, the color and finish of the paint are crucial elements that contribute to the overall ambiance of the space. Here are some factors to consider:
Mood: The color of the paint sets the mood for the dining experience. Warm colors like orange, red, and yellow create an inviting and energetic atmosphere, while cool colors like blue and green evoke a calming and serene vibe.
Branding: Restaurants often want to reinforce their brand through their decor. This can be achieved by incorporating their brand colors into the wall paint.
Style: The style of the restaurant should also be taken into consideration when selecting wall paint. For example, a rustic-style restaurant may opt for natural earth tones, while a modern restaurant might choose bold, bright colors.
Lighting: Lighting can greatly affect the way wall paint appears. It's important to choose a paint color that complements the lighting scheme and enhances the overall atmosphere of the space.
Durability: Restaurants are high-traffic areas, and the wall paint should be able to withstand the wear and tear. A semi-gloss or high-gloss finish is recommended for durability and easy cleaning.
Choosing the right wall paint for a restaurant requires careful thought. With the right combination of elements, the restaurant can create an inviting and memorable ambiance for diners.
While you’re at it, consider your telephone ambience – restaurant custom greetings and music on hold enhances the telephone experience for every caller.
Visit www.OnHold.com/Restaurant or call 1-888-321-8477 for your free demo!
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5 ways custom marketing on hold will help your business.
Hear more at www.OnHold.com or 1-888-321-8477!
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How to add custom music on hold to your Comcast Business VoiceEdge phone service, from OnHold.com
You’ll need the music on hold audio file provided by www.OnHold.com, and your custom music on hold messages will be up & running with your Comcast Business VoiceEdge phone system in no time!
To Access Music on Hold settings, sign into your Comcast Business My Account online and select the Business VoiceEdge Manager from the Services menu.
Expand the Advanced Settings section and select Music On Hold
In the General Settings section, select the Pencil icon to edit the selected music
Upload the custom music on hold audio file sent by our studios.
Enable music to play during Call Hold and Call Park.
Select the check mark to confirm
In the Internal Call Settings section, select the Pencil icon to edit Music On Hold settings for internal callers.
Select “Play Custom Music File”
Select the check mark to confirm.
You’re ready to play custom on hold messaging to every caller via your Business VoiceEdge service!
Questions? Call the audio experts at www.OnHold.com at 1-888-321-8477!
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