The Fall season brings a unique set of priorities for urgent care facilities.
As Fall marks the start of flu season, urgent care facilities need to emphasize their flu vaccination campaigns. It’s important for all medical offices to promote the need for flu vaccines for the health of their patients, families, and communities. In addition, an increase in respiratory infections means urgent care facilities receive an increase in phone calls with questions about how to tell the difference between a cold, flu, bronchitis, or other respiratory illness, and whether a visit is recommended. Relaying clear, effective information is vital to assist urgent care staff in handling an increase in calls and visits.
For help providing optimum phone call guidance for your patients, call 1-888-321-8477 or visit www.OnHold.com/Urgent-Care.
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Callers to an urgent care facility are anxious, have questions about services, insurance, hours, or location. A custom auto-attendant greeting and music on hold message solution calms callers and provides answers to many of their questions.
Waiting on hold can be stressful for patients, especially when they or a loved one are ill. A calming music on hold program improves the overall patient experience, reducing the perceived wait time.
Urgent care facilities use a custom greeting and on hold program to educate callers about their hours, location, services, or any other pertinent information. As well, medical facilities use on hold marketing to promote seasonal health tips, vaccination information and preventative health measures.
A custom medical music on hold program helps to reduce caller abandonment. When a caller is placed on hold to silence or annoying music, they are more likely to hang up and call another facility. Keep callers engaged and they will remain on the line, ensuring patients receive the care they need.
Urgent care facilities also rely on music on hold messages to relay important compliance information or legal disclaimers. For instance, they can notify patients about their privacy practices or insurance requirements.
If an urgent care facility is part of a larger healthcare network or is affiliated with other medical providers, they can use on hold messaging to cross-promote services offered by these partners.
While the primary purpose of an urgent care facility is to provide immediate medical care, using music on hold messaging improves the patient experience, relays vital information, and promotes the facility's services.
www.OnHold.com/Urgent-Care | 1-888-321-8477
#OnHold #UrgentCare #Medical #MusicOnHold
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