Custom Healthcare Industry Telephone Messages Calm Nervous Callers and Provide Valuable Guidance
Patients are calling with questions about appointments and concerns about symptoms they are experiencing, increasing the burden for medical office staff and prolonging hold times for patients. A consistent, customized telephone audio solution will assist healthcare teams, offering better quality patient support.
A custom healthcare auto-attendant greeting offers guidelines for patients experiencing a health issue and directs callers to the appropriate department. An afterhours greeting provides patient directives for an emergency outside of office hours. As well, custom greetings encourage callers to utilize your website and social media for non-emergency assistance.
As the information publicly available can be confusing, misleading, and frightening, doctors’ offices, hospitals, and urgent care facilities are using custom on hold messages to provide accurate information and guidance.
OnHold.com develops custom on hold programs for the healthcare industry to help allay patient fears, deliver valuable tips, and offer support. Provide your patients a reliable, informative, and reassuring telephone experience. Contact OnHold.com at 1-888-321-8477 to learn ways we can help you improve patient care.
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What Is an Afterhours Greeting?
An afterhours greeting provides options outside of business hours. An afterhours greeting includes company identification such as “You have reached XYZ Company, we are currently closed” followed by directives for how to reach you in an after hours emergency, how to leave a message in a voicemail box for a return call during business hours or how to locate you online. You might also add a brief marketing statement as part of your afterhours greeting.
Call OnHold.com at 1-888-321-8477 to hear more about custom afterhours greetings.
OnHold.com | 1-888-321-8477
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