Are your patients losing patience with your medical practice?
Are patient calls going unanswered or are they left holding on in silence for too long? According to PhysiciansPractice.com, “Phones are a major operational issue in many medical practices. The reflexive solution is to add dedicated phone staff and/or move the function to a back room where the incessant ringing is isolated from the rest of the office. A real solution requires understanding the root of the problem.
Why is the office getting so many calls?
Visit OnHold.com/Medical or call 1-888-321-8477 to learn more. The experienced medical marketing team at www.OnHold.com is here to support you.
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Emergency Telephone Messages for the Healthcare Industry During the Coronavirus COVID-19 Pandemic
Medical offices are experiencing a surge of phone calls due to Coronavirus COVID-19. Patients are calling with questions and concerns about appointments or symptoms they are experiencing, overwhelming medical office staff. A cohesive custom telephone audio solution will assist medical teams, offering improved patient support. In this evolving time, it is critical for the healthcare industry to provide accurate information to callers. Per American Medical Association (AMA) recommendations: “Utilize a recorded message where possible advising patients how to self-screen and to advise those who have recently traveled to self-quarantine if recommended by the CDC and/or their state or local department of health.”
A custom healthcare auto-attendant daytime greeting offers guidelines for patients experiencing a medical issue and directs callers to the appropriate department. An afterhours greeting provides patient instructions for an emergency outside of office hours. As well, custom greetings encourage callers to utilize your website and social media for non-emergency assistance.
Use the time a caller to your medical office is on hold to calm anxious patients, educate callers about Coronavirus COVID-19 directives and reassure patients that you are adhering to the latest AMA, CDC and WHO directives. Provide your callers a reliable, informative, and reassuring telephone experience.
Call OnHold.com at 1-888-321-8477 to learn more or visit OnHold.com/Medical
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