We get it – there are days when you just don’t have enough hands to accomplish all your tasks, including managing incoming phone calls. You recognize the importance of phone calls, but you also need to assist the people standing at your desk or station. This is where a Voice over Internet Protocol (VoIP) phone service could really benefit your business. VoIP (also called Internet-based or Hosted) phone service easily allows you to configure custom options from auto-attendant greetings to answer a call, queues to hold calls until your team is available to respond, to custom music on hold messaging that engages your callers. Add our customized auto-attendant greetings and music on hold programs & you’ll reinforce awareness of your products & services, increasing revenue for your business.
Whether you have a VoIP phone service or need advice choosing one, we’re here to help. We work with VoIP phone services such as Net2Phone, Weave, Verizon and so many more to create customized auto-attendant greetings, voice prompts & marketing on hold for all types of businesses. We will help your business improve call flow, allowing you to better serve your prospects, clients, or patients.
Visit us at www.OnHold.com or 1-888-321-8477 for help.
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You’ll need the audio file provided by OnHold.com, and your auto-attendant greeting will be up & running with your RingCentral service.
Questions? Call OnHold.com at 1-888-321-8477!
Don’t forget – OnHold.com offers fully customized music on hold messaging production!
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“Customer Support Over the Phone Is Not Dead – the phone is still the most popular way for customers to contact a company with questions or problems. Our customer service research revealed that 87% of Baby Boomers, who make up over 21% of the U.S. population, prefer the phone any other channel. Keep those phones open for your customers!” Shep Hyken via www.hospitalitynet.org
No matter the average age of your callers, the phone remains the easiest, fastest, most direct way for your customers or patients to reach your business. When a call comes into your business, how is that call handled? Do callers hear a greeting that identifies your business and guides them to the right department? When the call is transferred or placed on hold, do your callers hear instructive, and engaging, information? Your telephone is essential – don’t lose business because you you’ve overlooked this vital communication.
Need a referral for a phone system or VoIP phone service? Give www.OnHold.com a call at 1-888-321-8477 for help!
www.OnHold.com | 1-888-321-8477
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We are passionate about creating an exceptional phone experience and believe great phone etiquette isn’t just about answering a call – it’s how you support your callers, ensuring you meet their needs and exceed their expectations. It is vital all your employees know how to capably operate your telephone system: how to place a call on hold and transfer a call to a different extension. Below, our OnHold.com team offers examples of strategies your business can use to enhance your callers’ experience.
Before answering a call, take a second to ensure you are ready to offer your undivided attention to your caller. Set aside whatever you’re working on, take a quick breath, smile, and answer the phone (it’s best to answer by the second or third ring). A caller should always know they are your priority.
When answering a call, be respectful and professional – use a pleasant tone of voice and identify yourself. Treat every caller as you would someone walking through your front door, ensuring every caller feels appreciated.
Throughout a phone call, give the caller your complete focus and repeatedly use their name to create a bond with your caller. Speak in a slow, friendly manner, articulating clearly. Ask if they need anything explained or repeated. Ask “Have we answered all of your questions? Is there anything else we can do for you today?”
If you need to leave a caller to answer another call or look up information, never leave the phone line open. Ask “May I place you on hold for a moment?”, reassuring them you will return shortly. (Learn about custom on hold messaging services at OnHold.com.) If you are unable to answer a question or resolve a problem, transfer your caller to the correct person or offer to research the information and call them back. Use language such as “What a great question! Let me find out for you.” instead of “I don’t know or I’m not sure”.
When closing a phone call, recap any follow-up that is expected by you or the caller. Always thank them for calling (yes, even the difficult callers!) and invite them to call any time they need assistance.
Remember, excellent phone manners are really about respect for your caller and using common sense. A thoughtfully handled phone call creates an intimate connection with your callers, enhancing their overall phone experience, and their opinion of your business.
To learn about custom telephone audio solutions, visit www.OnHold.com or call 1-888-321-8477.
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“Customers use the phone when they have an urgent or sensitive issue to discuss, so companies cannot afford to provide a poor call experience, or business will be taken elsewhere."Read Now
“Customers use the phone when they have an urgent or sensitive issue to discuss, so companies cannot afford to provide a poor call experience, or business will be taken elsewhere. By mastering the art of call handling, businesses can keep their customers happy and loyal and boost the bottom-line in the process.” Eric Schurke, Moneypenny CEO North America
To enhance your business image, improve call flow and increase revenue, start with custom auto-attendant greetings and music on hold messaging. The creative team at OnHold.com has decades of experience creating informative, engaging, cost-effective custom telephone audio messaging.
Visit www.OnHold.com or call 1-888-321-8477 – be sure to request your free music on hold demo!
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