Patients have questions about appointments and concerns about symptoms they are experiencing, increasing the call time burden for medical staff and extending hold times for patients. A reliable, customized telephone audio solution will assist medical teams, offering improved patient support.
A custom medical office auto-attendant greeting provides instructions for patients experiencing a health issue and directs callers to the proper department. An afterhours greeting offers directives for an emergency outside of business office hours. As well, custom greetings encourage callers to visit your website and social media for non-emergency support.
As the information publicly available can be confusing, misleading, and frightening, doctors’ offices, hospitals, and urgent care facilities are using custom telephone messages to provide accurate information and guidance.
Provide patients a consistent, educational, and comforting telephone experience. Contact OnHold.com at 1-888-321-8477 to learn ways we will help you improve patient care.
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Who Is Listening to Your Music On Hold?
Although your on hold marketing represents your company, it’s important to remember who is listening on hold. Whether you refer to them as clients, customers or patients, your music on hold messaging should appeal to them. For example, our OnHold.com team have created thousands of custom music on hold messaging programs for medical offices – we highlight the experience of the doctors & practice, while producing a soothing, calming on hold message for potentially nervous callers. Or, for day spas, we’ve developed music on hold marketing that is lively and creative. As vital as our clients are to us, we realize that, ultimately, informing, educating and entertaining your callers is the objective.
OnHold.com | 1-888-321-8477
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