Log in to https://my.jive.com/pbx (You must have admin or super admin permissions.)
To Upload Your OnHold.com Custom Music On Hold Message:
Click “Hold Music” in the left sidebar
Click “Uploaded Music” to add files to your library
Click the upload arrow and then select your OnHold.com audio file from your computer
Drag and drop the newly uploaded file into a playlist of your choice
To Create a Playlist:
Log in at https://my.jive.com/pbx if you haven’t already. (You must have admin or super admin permissions.)
Click “Hold Music” in the left sidebar and then click +.
Enter a name for your playlist (we recommend on hold audio or similar)
Click the check mark and then click the newly added playlist to edit its tracks.
Add Music to a Playlist: Drag and drop the music file from your library to the playlist.
You’re ready to play your OnHold.com custom music on hold to every caller via your GoToConnect, Powered by Jive, Voice Over IP Phone Service!
Questions? Call OnHold.com at 1-888-321-8477 or visit OnHold.com/Jive!
Instructions accurate as of 9/2021
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Hold Music Services