Changing your custom music on hold audio for your Comcast Business VoiceEdge phone service, from OnHold.com
You’ll need the music on hold audio file provided by OnHold.com, and your customized music on hold messaging will be up & running with your Comcast Business VoiceEdge phone system in no time!
To Access Music on Hold settings, sign into your Comcast Business My Account online and select the Business VoiceEdge Manager from the Services menu.
Expand the Advanced Settings section and select Music On Hold
In the General Settings section, select the Pencil icon to edit the selected music
Upload your OnHold.com custom music on hold audio file.
Enable music to play during Call Hold and Call Park.
Select the check mark to confirm
In the Internal Call Settings section, select the Pencil icon to edit Music On Hold settings for internal callers.
Select “Play Custom Music File”
Select the check mark to confirm.
You’re ready to play your OnHold.com customized on hold messaging to every caller via your Business VoiceEdge service!
Questions? Call OnHold.com at 1-888-321-8477!
Instructions accurate as of 12/2020
OnHold.com | 1-888-321-8477
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