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Net2Phone Custom Audio Upload Instructions

Click on the tabs below to view or download instructions.
  • Upload Net2Phone Custom Music On Hold
  • Upload Net2Phone Custom Auto-Attendant Welcome Greetings
  • Create Net2Phone Date-Specific Welcome Menu Greetings
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Before you begin, save the on hold audio file provided by our studios to your computer in a convenient location, such as your desktop. Follow the steps below to customize your Net2Phone music on hold.

Log in to your Net2Phone account.
  • Choose the Settings icon.
  • Choose the 2nd option from the submenu named Music Options.
  • Select Change.
  • Browse your computer for the music on hold program provided by OnHold.com.
  • Upload the audio file.
 
You’re ready to play custom music on hold messages to every caller via your Net2Phone phone service!

Questions? Call OnHold.com at 1-888-321-8477.
Upload Custom Net2Phone Music On Hold
File Size: 139 kb
File Type: pdf
Download File

Before you begin, save the custom audio files provided by our studios to your computer in a convenient location, such as your desktop. Follow the steps below to customize your Net2Phone welcome greetings.

Log in to your Net2Phone account.
  • Choose the Dashboards on the left side.
  • From the Welcome Menus, choose the Add Welcome Menu button.
  • Name the menu.
  • Assign the new welcome menu to your main phone number.
  • SMS: change to All Company.
  • Scroll down to Upload Custom Greeting.
  • Select Browse Files to locate the custom audio file from your PC.
  • Scroll up to Menu Options to confirm key selection options for the uploaded audio file (for example, press 1 for Sales, press 2 for Support, etc.).
  • For No Selection, enter your preference for what occurs if a caller does not enter an option (for example, route to Sales voicemail).
  • Click on the Save button.

You’re ready to play the custom welcome menu to every caller via your Net2Phone phone service!

Questions? Call OnHold.com at 1-888-321-8477.
Upload Custom Net2Phone Welcome Greetings
File Size: 146 kb
File Type: pdf
Download File

Before you begin, save the custom audio files provided by our studios to your computer in a convenient location, such as your desktop. Follow the steps below to create date-specific custom welcome menus for your Net2Phone phone system.

Log in to your Net2Phone account.
  • Choose Dashboards on the left side.
  • From the Welcome Menus, choose the Add Welcome Menu button.
  • Name the menu (for example 4th of July).
  • No Selection, enter your preference for what occurs if a caller does not enter an option (for example, route to Support voicemail).
  • Scroll down to the Greetings section & select Upload Custom Greeting.
  • Select Browse Files to locate & upload the custom audio file from your PC.
  • Click on the Save button.

To activate the time interval for the custom welcome menu:
  • Choose Dashboards on the left side.
  • Select Manage from the Ring Groups module.
  • Next to Main Line, select the edit (pencil) icon.
  • Select Call Routing.
  • Next to Time Blocks, select Custom.
  • Select Add New Time Block.
  • Add a name for the time block (for example, 4th of July)
  • Select New Schedule and the desired time zone.
  • Select Calendar and then select the relevant dates and time of day this Welcome Menu should be active.
  • In the If Call Not Answered drop down, select the relevant welcome menu.
  • Click on the Save button.

You’re ready to play the date-specific custom welcome menu to every caller via your Net2Phone phone service!

Questions? Call OnHold.com at 1-888-321-8477.
Create Net2Phone Date-Specific Welcome Menu Greetings
File Size: 148 kb
File Type: pdf
Download File

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