Nextiva Custom Audio Upload Instructions
Before you begin, save the on hold audio file provided by our studios to your computer in a convenient location, such as your desktop. Follow the steps below to customize your Nextiva Voice music on hold.
Visit www.Nextiva.com & click Client Login to log in to NextOS.
From the NextOS Home Page, select Voice.
From the Nextiva Voice Admin Dashboard, hover over Locations > Manage Locations.
Click the Pencil icon to the right of the desired location.
Scroll down and click Location Features to expand the section.
Click the Pencil icon to the right of Music on Hold.
Hover over the Default entry and click the Pencil icon to its right.
Complete the following fields:
Complete the following fields:
Click Save.
You’re ready to play custom music on hold messages to every caller via your Nextiva voice phone service!
Visit www.Nextiva.com & click Client Login to log in to NextOS.
From the NextOS Home Page, select Voice.
From the Nextiva Voice Admin Dashboard, hover over Locations > Manage Locations.
Click the Pencil icon to the right of the desired location.
Scroll down and click Location Features to expand the section.
Click the Pencil icon to the right of Music on Hold.
Hover over the Default entry and click the Pencil icon to its right.
Complete the following fields:
- Department: The name of the department. Selecting None applies the hold music to the entire location. None will be the only option if departments have not been created.
- Enable music during call hold: Play music while a caller is on hold. The option is enabled by default.
- Enable music during call waiting: Play music when receiving another incoming call while on the phone.
- Enable music during call park: Play music when the call is parked. This option is enabled by default.
- Preferred audio codec: Select G_711 from the drop-down list. This is the only audio codec supported by Nextiva.
- System-Defined Music: Use the system default music on hold. To hear what the default music sounds like, call into the location's phone number and place the call on hold.
- Custom Music File: Use a custom music file. Select the file from the drop-down list to the right. If no files are listed, upload a file to the Announcement Repository.
Complete the following fields:
- Use alternate source for internal calls: A different music file plays for internal calls.
- Preferred audio codec: Select G_711 from the drop-down list. This is the only audio codec supported by Nextiva.
- System-Defined Music: Use the system default music on hold. To hear what this sounds like, call the location's phone number, and place the call on hold.
- Custom Music File: Use a custom music file. Select the file from the drop-down list to the right. If no files are listed, upload a file to the Announcement Repository.
Click Save.
You’re ready to play custom music on hold messages to every caller via your Nextiva voice phone service!
| Upload Custom Nextiva Voice Music On Hold |
Before you begin, save the custom audio files provided by our studios to your computer in a convenient location, such as your desktop. Follow the steps below to customize your Nextiva Voice auto-attendant greetings.
Add your OnHold.com customized auto-attendant greetings to your Nextiva Voice service by following these instructions:
You’re ready to play your OnHold.com custom auto-attendant greeting to every caller via your Nextiva Voice phone service!
To add audio files to your Nextiva Voice Announcement Repository:
From the Nextiva Voice Admin Dashboard:
Hover over Locations.
Select Manage Locations from the dropdown.
Click on the Pencil icon.
Scroll down & select Announcements.
Click on the Upload File button, then the Browse button to locate the file on your PC.
Enter the Announcement Name.
Click the Upload button.
Questions? Call OnHold.com at 1-888-321-8477.
Add your OnHold.com customized auto-attendant greetings to your Nextiva Voice service by following these instructions:
- Log into to NextOS (from www.nextiva.com) and click Login.
- From the main dashboard, hover your mouse over Locations, then select Manage Locations.
- Select the pencil icon to the right of the location you wish to upload a greeting.
- Scroll down and click Announcements to expand your options. You will see your existing files and can upload a new file by clicking the Upload File button.
- Return to the NextOS dashboard & hover your mouse over Advanced Routing at the top of the page and select Auto Attendants.
- On the Manage Auto Attendants screen, select the drop-down menu to choose the location the Auto Attendant greeting belongs.
- Hover the cursor over the Auto Attendant you wish to assign a new greeting.
- Select either the Business Hours Menu or After-Hours Menu to expand the selection (whichever you want to assign the new greeting).
- Under the Greeting section, select the drop-down menu to show the list of available greetings. All your Announcement files will be on the list.
- After selecting the appropriate greeting, click the green Save button.
You’re ready to play your OnHold.com custom auto-attendant greeting to every caller via your Nextiva Voice phone service!
To add audio files to your Nextiva Voice Announcement Repository:
From the Nextiva Voice Admin Dashboard:
Hover over Locations.
Select Manage Locations from the dropdown.
Click on the Pencil icon.
Scroll down & select Announcements.
Click on the Upload File button, then the Browse button to locate the file on your PC.
Enter the Announcement Name.
Click the Upload button.
Questions? Call OnHold.com at 1-888-321-8477.
| Upload Custom Nextiva Auto Attendant Greetings |
Before you begin, save audio files provided by our studios to your computer in a convenient location, such as your desktop. Follow the steps below to add custom audio files to your Nextiva Voice announcement repository.
Visit www.Nextiva.com & click Client Login to log in to NextOS.
From the NextOS Home Page, select Voice.
From the Nextiva Voice Admin Dashboard:
Hover over Locations.
Select Manage Locations from the dropdown.
Click on the Pencil icon.
Scroll down & select Announcements.
Click on the Upload File button, then the Browse button to locate the file on your PC.
Enter the Announcement Name.
Click the Upload button.
Questions? Call OnHold.com at 1-888-321-8477.
Visit www.Nextiva.com & click Client Login to log in to NextOS.
From the NextOS Home Page, select Voice.
From the Nextiva Voice Admin Dashboard:
Hover over Locations.
Select Manage Locations from the dropdown.
Click on the Pencil icon.
Scroll down & select Announcements.
Click on the Upload File button, then the Browse button to locate the file on your PC.
Enter the Announcement Name.
Click the Upload button.
Questions? Call OnHold.com at 1-888-321-8477.
| Add Files to Nextiva Voice Announcement Repository |
