An Exponential Increase in Phone Calls Due to Coronavirus COVID-19, according to Verizon
The number of phone calls have risen exponentially due to the Coronavirus COVID-19 pandemic. Verizon CEO Hans Vestburg told David Faber on CNBC’s “Squawk on the Street” that “We’ve had 800 million calls a day. That’s double the amount of calls you would have on Mother’s Day, which is the busiest [Sunday] of the year,” said Vestburg “And the calls are 33% longer, the duration of them.”
When a call is placed to your business, especially during these turbulent times, it’s important that you convey a knowledgeable, reliable and confident phone experience. Our studios will work with you to create a custom on hold messaging solution to support your business.
How to Upload Your Custom Music On Hold Messages for Your Verizon One Talk Phone Service
You’ll need the music on hold audio file provided by OnHold.com. Your custom music on hold will be up & running with your Verizon One Talk phone service in no time!
Log in to your Verizon One Talk “My Business” web portal:
From the 'Product Tools' section, click One Talk.
From the dropdown, select the appropriate group then click the Features tab.
From the 'Business Features' section, select Music On Hold.
Click the Feature Settings switch to enable or disable.
Select “Upload custom music”
Click Upload then select the OnHold.com custom music on hold audio file from your computer
You’re ready to play your custom on hold messaging to every caller via your Verizon One Talk phone service.
Need a custom auto-attendant greeting? We can help with that, too.
OnHold.com | 1-888-321-8477
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Note: Information is current as of January 2020. Please contact your Verizon One Talk agent to ensure this feature is available to you.
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